Refund Policy

Last Updated: October 14, 2026

EsonShopPH sells digital products including gift cards, voucher codes, game credits, digital currencies, and account top-ups.

Because digital products may be automatically delivered immediately after successful payment and may become irreversible once delivered, disclosed, redeemed, consumed, or credited, refunds are subject to the conditions below.

Refund Eligibility

A refund, replacement, or other appropriate resolution may be provided in the following circumstances:

1. Product Cannot Be Fulfilled

If payment has been successfully received but EsonShopPH is unable to deliver or fulfill the purchased product due to unavailability or insufficient stock, we may:

• Provide a replacement product where appropriate; or

• Issue a refund if the order cannot reasonably be fulfilled.

2. Incorrect Product Delivered

If the digital product delivered by EsonShopPH is materially different from the product purchased or from the product description shown on the website, the customer may be eligible for a replacement or refund after verification.

This does not apply where the customer selected or purchased the wrong product, denomination, currency, country, region, or platform.

3. Invalid Digital Code

If a digital code supplied by EsonShopPH is confirmed to have been invalid before it was delivered to the customer, EsonShopPH may provide a replacement code or refund.

The customer may be required to provide screenshots, error messages, or other information reasonably necessary to investigate the issue.

4. Code Redeemed Before Delivery

If a digital code is reported as already redeemed, EsonShopPH may investigate its redemption status with the applicable supplier, distributor, publisher, or platform.

A replacement or refund may be provided if available records confirm that the code was redeemed before it was delivered to the customer.

If the code was redeemed after delivery or after it came under the customer's possession or control, the order will generally not be eligible for a refund or replacement.

5. Non-Delivery

If payment has been successfully completed but the purchased digital product was not successfully delivered or fulfilled, EsonShopPH will investigate the transaction.

If non-delivery is confirmed, we may:

• Re-deliver the product;

• Complete the requested account top-up;

• Provide a replacement; or

• Issue a refund if fulfillment is no longer reasonably possible.

6. Duplicate Payments

If a customer is unintentionally charged more than once for the same intended transaction, EsonShopPH will review the applicable payment and order records.

If a duplicate payment is confirmed and no corresponding additional digital product was delivered or fulfilled, the duplicate payment may be refunded.

If multiple separate orders were successfully fulfilled and the corresponding digital products were delivered, redeemed, or consumed, those transactions may no longer be reversible.

Non-Refundable Transactions

Except where required by applicable law, refunds will generally not be provided in the following circumstances:

• The digital code or product has already been successfully delivered and is valid;

• The digital code has already been redeemed after delivery;

• The digital product, credit, or top-up has already been consumed or successfully credited;

• The customer purchased the wrong product;

• The customer selected the wrong denomination, currency, country, region, or platform;

• The customer provided an incorrect account ID, player ID, username, server, or other recipient information and the top-up was successfully completed using the information provided;

• The customer changed their mind after purchase or delivery;

• The customer no longer needs or wants the product;

• The customer's account is unable to redeem the product because of account-specific, geographic, platform, or eligibility restrictions that were disclosed or reasonably identifiable before purchase; or

• The product became inaccessible because the customer disclosed, shared, forwarded, lost, or otherwise failed to secure the digital code after delivery.

Customers are responsible for reviewing all product information carefully before completing an order.

Unauthorized Transactions

EsonShopPH uses an automated fulfillment system. Once payment is successfully confirmed, a digital product may be automatically delivered or fulfilled without manual review.

A claim that a payment or transaction was unauthorized does not, by itself, automatically entitle the claimant to a refund from EsonShopPH once the corresponding digital product has been successfully delivered or fulfilled.

Customers and payment account holders are responsible for maintaining the security of their payment accounts, devices, credentials, and payment information.

Where unauthorized use was not caused by the fault, negligence, security failure, or unlawful act of EsonShopPH, EsonShopPH shall not be responsible for such unauthorized use, subject to applicable Philippine law.

Unauthorized transactions should also be reported immediately to the applicable bank, card issuer, e-wallet provider, or payment service provider.

EsonShopPH may cooperate with legitimate investigations and provide relevant transaction and fulfillment records where legally permitted or required.

Returns and Exchanges

Due to the nature of digital goods, physical returns are not applicable.

Digital products generally cannot be returned or exchanged once they have been successfully delivered, disclosed, redeemed, consumed, or credited to the customer's designated account.

Where a product qualifies for a replacement under this Refund Policy, EsonShopPH may provide a replacement instead of a refund when appropriate.

Refund Processing

All refund requests are subject to verification.

Customers may be required to provide:

• Order number;

• Email address associated with the order;

• Screenshots or error messages;

• Redemption information;

• Account or player information relevant to the transaction; and

• Other information reasonably necessary to investigate the claim.

If a refund is approved, it will generally be returned through the original payment method whenever reasonably possible.

Processing times may vary depending on the applicable bank, e-wallet, payment gateway, card issuer, or payment service provider.

Once EsonShopPH has successfully submitted an approved refund, any additional processing time imposed by the customer's financial institution or payment provider is outside EsonShopPH's direct control.

Relationship With Our Dispute Resolution Policy

Refund requests involving non-delivery, invalid or redeemed codes, unauthorized transactions, duplicate payments, payment disputes, or other transaction-related concerns may also be subject to our Dispute Resolution Policy.

The Refund Policy and Dispute Resolution Policy should be read together.

Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot lawfully be excluded or waived under applicable Philippine law.

Contact Us

For refund requests or concerns regarding an order, please contact EsonShopPH through the official customer support channels listed on:

esonshopph.com

Please include your order number and sufficient information regarding the issue so that we can review your request.